93 percent of communication is non-verbal

I have just read that in communication, words account for only seven percent; the tone of voice makes for 38 percent and the rest is body language. Thus, 93 percent of communication is non-verbal. And when it comes to non-verbal communication, some are more receptive to sounds (auditory), while others are more visual (kinesthetic). Marge C. Enriquez writes about this at Inquirer.net in the article entitled "Win people by knowing their communication styles".

If you’re selling a car or a condo, a spiel that follows the classic formula of accurate information, clarity and brevity won’t work. It’s not what you say but what you don’t say that gets the message across.

Management consultant, facilitator and speaker Ben Ampil quotes studies as saying that in communication, words account for only seven percent; the tone of voice makes for 38 percent and the rest is body language. Hence, 93 percent of communication is non-verbal.

Likewise, it is also important to know the target consumer or individual’s communication style that is based on his dominant sensory perception if you want results.

If a person’s main communication style is verbal or sound or word-based, he is classified as “auditory,” and tends to be detail oriented. A “visual” person relates to images while a kinesthetic is more responsive to feelings or experiences.

Renewing our allegiance to the flag

From May 28 to June 12, we are all encouraged to display the Philippine flag at our homes, schools, government offices, and other buildings, in celebration of the Philippine Flag Days and the 113th Anniversary of the proclamation of Philippine independence.

On May 28, 1898, our national flag was first unfurled in the Battle of Alapan in the uprising led by Gen. Emilio Aguinaldo which culminated on June 12 when the flag was waved in full view after the proclamation of our independence in Kawit, Cavite.

As a reminder, please see below Republic Act 8491, the law which sets the rules on how we should regard our national flag, national anthem, among others:

REPUBLIC ACT NO. 8491 AN ACT PRESCRIBING THE CODE OF THE NATIONAL FLAG, ANTHEM, MOTTO, COAT-OF-ARMS AND OTHER HERALDIC ITEMS AND DEVICES OF THE PHILIPPINES

SECTION 1. Short title. – This Act shall be known as the “Flag and Heraldic Code of the Philippines.”

SECTION 2. Declaration of policy. – Reverence and respect shall at all times be accorded the flag, the anthem, and other national symbols which embody the national ideals and traditions and which express the principles of sovereignty and national solidarity. The heraldic items and devices shall seek to manifest the national virtues and to inculcate in the minds and hearts of our people a just pride in their native land, fitting respect and affection for the national flag and anthem, and the proper use of the national motto, coat-of-arms and other heraldic items and devices.

SECTION 3. Definition of terms. – Whenever used in this Act, the term: a) “Military” shall mean all branches of the Armed Forces of the Philippines including the Philippine National Police, the Bureau of Jail Management and Penology, and the Bureau of Fire Protection;

b) “Festoon” shall mean to hang in a curved shape between two points as a decoration;

c) “Flag” shall mean the Philippine National Flag, unless stated otherwise;

d) “Fly” shall mean the part of the flag outside the hoist or length;

e) “Symbol” shall mean any conventional sign which reveals man’s achievement and heroism (for orders and decorations), identification, authority and a sign of dignity (for coat-of-arms, logo and insignia);

f) “Half-Mast” shall mean lowering the flag to one-half the distance between the top and bottom of the staff;

g) “Hoist” shall mean the part of the flag nearest the staff or the canvass to which the halyard is attached;

h) “Inclement Weather” shall mean that a typhoon signal is raised in the locality;

i) “National Anthem” shall mean the Philippine National Anthem;

j) “Official Residences” shall mean Malacañang, and other government-owned structures where the President resides, and other structures occupied by the Philippine Consulate or Embassies abroad; k) “Places of Frivolity” shall mean places of hilarity marked by or providing boisterous merriment or recreation; and

l) “Institute” shall mean the National Historical Institute.

CHAPTER I: THE NATIONAL FLAG

A. Design of the National Flag

SECTION 4. The flag of the Philippines shall be blue, white and red with an eight-rayed golden-yellow sun and three five-pointed stars, as consecrated and honored by the people.

B. Hoisting and Display of the National Flag

SECTION 5. The flag shall be displayed in all public buildings, official residences, public plazas, and institutions of learning every day throughout the year.

SECTION 6. The flag shall be permanently hoisted, day and night throughout the year, in front of the following: at Malacañang Palace; the Congress of the Philippines building; Supreme Court building; the Rizal Monument in Luneta, Manila; Aguinaldo Shrine in Kawit, Cavite; Barasoain Shrine in Malolos, Bulacan; the Tomb of the Unknown Soldier, Libingan ng mga Bayani; Musoleo de los Beteranos dela Revolucion; all International Ports of Entry and all other places as may be designated by the Institute.

The flag shall be properly illuminated at night.

SECTION 7. The flag shall also be displayed in private buildings and residences or raised in the open on flag-staffs in front of said buildings every April 9 (Araw ng Kagitingan); May 1 (Labor Day); May 28 (National Flag Day) to June 12 (Independence Day); last Sunday of August (National Heroes Day); November 30 (Bonifacio Day); and December 30 (Rizal Day); and on such other days as may be declared by the President and/or local chief executives.

The flag may also be displayed throughout the year in private buildings or offices or raised in the open on flag-staffs in front of private buildings: Provided, That they observe flag-raising ceremonies in accordance with the rules and regulations to be issued by the Office of the President.

SECTION 8. All government agencies and instrumentalities, and local government offices, government-owned corporations and local government units are enjoined to observe flag day with appropriate ceremonies. Socio-civic groups, non-government organizations and the private sector are exhorted to cooperate in making the celebrations a success.

SECTION 9. The flag shall be flown on merchant ships of Philippine registry of more than one thousand (1000) gross tons and on all naval vessels.

On board naval vessels, the flag shall be displayed on the flag-staff at the stern when the ship is at anchor. The flag shall be hoisted to the gaff at the aftermast when the ship is at sea.

SECTION 10. The flag, if flown from a flagpole, shall have its blue field on top in time of peace and the red field on top in time of war; if in a hanging position, the blue field shall be to the right (left of the observer) in time of peace, and the red field to the right (left of the observer) in time of war.

The flagpole staff must be straight and slightly tapering at the top.

SECTION 11. If planted on the ground, the flagpole shall be at a prominent place and shall be of such height as would give the flag commanding position in relation to the buildings in the vicinity.

If attached to a building, the flagpole shall be on top of its roof or anchored on a sill projecting at an angle upward.

If on a stage or platform or government office, the flag shall be at the left (facing the stage) or the left of the office upon entering.

SECTION 12. When the Philippine flag is flown with another flag, the flags, if both are national flags, must be flown on separate staffs of the same height and shall be of equal size. The Philippine flag shall be hoisted first and lowered last.

If the other flag is not a national flag, it may be flown in the same lineyard as the Philippine flag but below the latter and it cannot be of greater size than the Philippine flag.

SECTION 13. When displayed with another flag, the Philippine flag shall be on the right of the other flag. If there is a line of other flags, the Philippine flag shall be in the middle of the line.

When carried in a parade with flags which are not national flags, the Philippine flag shall be in front of the center of the line.

SECTION 14. A flag worn out through wear and tear, shall not be thrown away. It shall be solemnly burned to avoid misuse or desecration. The flag shall be replaced immediately when it begins to show signs of wear and tear.

SECTION 15. The flag shall be raised at sunrise and lowered at sunset. It shall be on the mast at the start of official office hours, shall remain flying throughout the day.

SECTION 16. The flag may be displayed: a) Inside or outside a building or on stationary flagpoles. If the flag is displayed indoors on a flagpole, it shall be placed at the left of the observer as one enters the room;

b) From the top of a flagpole, which shall be at a prominent place or a commanding position in relation to the surrounding buildings;

c) From a staff projecting upward from the window sill, canopy, balcony or facade of a building;

d) In a suspended position from a rope extending from a building to pole erected away from the building;

e) Flat against the wall vertically with the sun and stars on top; and

f) Hanging in a vertical position across a street, with the blue field pointing east, if the road is heading south or north, or pointing north if the road is heading east or west. The flag shall not be raised when the weather is inclement. If already raised, the flag shall not be lowered.

SECTION 17. The flag shall be hoisted to the top briskly and lowered ceremoniously.

The flag shall never touch anything beneath it, such as the ground, flood, water or other objects.

After being lowered, the flag shall be handled and folded solemnly as part of the ceremony.

C. Conduct of Flag Raising Ceremony

SECTION 18. All government offices and educational institutions shall henceforth observe the flag-raising ceremony every Monday morning and the flag lowering ceremony every Friday afternoon. The ceremony shall be simple and dignified and shall include the playing or singing of the Philippine National Anthem.

SECTION 19. The Office of the President upon the recommendation of the Institute shall issue rules and regulations for the proper conduct of the flag ceremony.

SECTION 20. The observance of the flag ceremony in official or civic gatherings shall be simple and dignified and shall include the playing or singing of the anthem in its original Filipino lyrics and march tempo.

SECTION 21. During the flag-raising ceremony, the assembly shall stand in formation facing the flag. At the moment the first note of the anthem is heard, everyone in the premises shall come to attention; moving vehicles shall stop. All persons present shall place their right palms over their chests, those with hats shall uncover; while those in military, scouting, security guard, and citizens military training uniforms shall give the salute prescribed by their regulations, which salute shall be completed upon the last note of the anthem.

The assembly shall sing the Philippine national anthem, accompanied by a band, if available, and at the first note, the flag shall be raised briskly.

The same procedure shall be observed when the flag is passing in review or in parade.

SECTION 22. During the flag lowering, the flag shall be lowered solemnly and slowly so that the flag shall be down the mast at the sound of the last note of the anthem. Those in the assembly shall observe the same deportment or shall observe the same behavior as for the flag-raising ceremony.

D. Half-Mast

SECTION 23. The flag shall be flown at half-mast as a sign of mourning on all the buildings and places where it is displayed, as provided for in this Act, on the day of official announcement of the death of any of the following officials: a) The President or a former President, for ten (10) days;

b) The Vice-President, the Chief Justice, the President of the Senate and the Speaker of the House of Representatives, for seven (7) days; and

c) Other persons to be determined by the Institute, for any period less than seven (7) days. The flag shall be flown at half-mast on all the buildings and places where the decedent was holding office, on the day of death until the day of interment of an incumbent member of the Supreme Court, the Cabinet, the Senate or the House of Representatives, and such other persons as may be determined by the Institute.

The flag when flown at half-mast shall be first hoisted to the peak for a moment then lowered to the half-mast position. The flag shall again be raised to the peak before it is lowered for the day.

E. Casket

SECTION 24. The flag may be used to cover the caskets of the honored dead of the military, veterans of previous wars, national artists, and of civilians who have rendered distinguished service to the nation, as may be determined by the local government unit concerned. In such cases, the flag shall be placed such that the white triangle shall be at the head and the blue portion shall cover the right side of the caskets. The flag shall not be lowered to the grave or allowed to touch the ground, but shall be folded solemnly and handed over to the heirs of the deceased.

F. Pledge to the Flag

SECTION 25. The following shall be the Pledge of Allegiance to the Philippine flag:

Ako ay Pilipino Buong katapatang nanunumpa Sa watawat ng Pilipinas At sa bansang kanyang sinasagisag Na may dangal, katarungan at kalayaan Na pinakikilos ng sambayanang Maka-Diyos Maka-tao Makakalikasan at Makabansa.

Such pledge shall be recited while standing with the right hand with palm open raised shoulder high. Individuals whose faith or religious beliefs prohibit them from making such pledge must nonetheless show full respect when the pledge is being rendered by standing at attention.

G. Flag Days

SECTION 26. The period from May 28 to June 12 of each year is declared as Flag Days, during which period all offices, agencies and instrumentalities of government, business establishments, institutions of learning and private homes are enjoined to display the flag.

H. Specifications of the National Flag

SECTION 27. The flag shall have the following proportions. The width of the flag, 1; the length of the flag, 2; and the sides of the white triangle, 1.

SECTION 28. The technical specifications shall be as follows: The blue color shall bear Cable No. 80173; the white color, Cable No. 80001; the red color, Cable No. 80108; and the golden yellow, Cable No. 80068.

SECTION 29. In order to establish uniform criteria in the making of our national flag and to guarantee its durability by the use of quality materials, the following standards and procedures shall be observed: a) All requisitions for the purchase of the Philippine National Flag must be based on strict compliance with the design, color, craftsmanship and material requirements of the Government;

b) All submitted samples of flags by accredited suppliers offered for purchase for government use shall be evaluated as to design, color and craftsmanship specifications by the Institute, through its Heraldry and Display Section, which shall stamp its approval or disapproval on the canvass reinforcement of the flag sample submitted. The samples shall be sent to the Institute by the requisitioning office, not by the flag supplier; and

c) The Industrial Technology Development Institute (ITDI) or the Philippine Textile Research Institute (PTRI) of the Department of Science and Technology (DOST) shall evaluate the quality of material of all flag samples and certify whether the fabric for the blue, white, red and golden yellow colors, including the canvas submitted, conforms to government requirement as to quality of the material. The samples shall be sent annually to the ITDI/PTRI by the manufacturer. The laboratory test results shall be submitted by the said office to the Institute. SECTION 30. All deliveries of the flags requisitioned by the government shall be inspected by the requisitioning agency’s internal inspector and by the Commission on Audit (COA) using the flag stamped approved by the Institute as reference.

SECTION 31. In carrying out its responsibilities under Section 4 hereof, the Institute, COA, the ITDI/PTRI shall prepare guidelines to be approved by the Office of the President.

SECTION 32. All government agencies and instrumentalities shall ensure that the requirements under this Act with respect to the standards, requisitions and delivery of the national flag are strictly complied with.

SECTION 33. All departments, agencies, offices, and instrumentalities of the government, government-owned or controlled corporations, local government units, including barangays, shall include in their annual budgets the necessary outlay for the purchase of the national flag.

I. Prohibited Acts

SECTION 34. It shall be prohibited: a) To mutilate, deface, defile, trample on or cast contempt or commit any act or omission casting dishonor or ridicule upon the flag or over its surface;

b) To dip the flag to any person or object by way of compliment or salute;

c) To use the flag:

1) As a drapery, festoon, tablecloth; 2) As covering for ceilings, walls, statues or other objects; 3) As a pennant in the hood, side, back and top of motor vehicles; 4) As a staff or whip; 5) For unveiling monuments or statues; and 6) As trademarks, or for industrial, commercial or agricultural labels or designs.

d) To display the flag:

1) Under any painting or picture; 2) Horizontally face-up. It shall always be hoisted aloft and be allowed to fall freely; 3) Below any platform; or 4) In discotheques, cockpits, night and day clubs, casinos, gambling joints and places of vice or where frivolity prevails.

e) To wear the flag in whole or in part as a costume or uniform;

f) To add any word, figure, mark, picture, design, drawings, advertisement, or imprint of any nature on the flag;

g) To print, paint or attach representation of the flag on handkerchiefs, napkins, cushions, and other articles of merchandise;

h) To display in public any foreign flag, except in embassies and other diplomatic establishments, and in offices of international organizations;

i) To use, display or be part of any advertisement or infomercial; and

j) To display the flag in front of buildings or offices occupied by aliens.

CHAPTER II: THE NATIONAL ANTHEM

SECTION 35. The National Anthem is entitled Lupang Hinirang.

SECTION 36. The National Anthem shall always be sung in the national language within or without the country. The following shall be the lyrics of the National Anthem:

Bayang magiliw, Perlas ng Silanganan Alab ng puso, Sa Dibdib mo’y buhay. Lupang Hinirang, Duyan ka ng magiting, Sa manlulupig, Di ka pasisiil. Sa dagat at bundok, Sa simoy at sa langit mong bughaw, May dilag ang tula, At awit sa paglayang minamahal. Ang kislap ng watawat mo’y Tagumpay na nagniningning, Ang bituin at araw niya, Kailan pa ma’y di magdidilim, Lupa ng araw ng luwalhati’t pagsinta, Buhay ay langit sa piling mo, Aming ligaya na pag may mang-aapi, Ang mamatay ng dahil sa iyo.

SECTION 37. The rendition of the National Anthem, whether played or sung, shall be in accordance with the musical arrangement and composition of Julian Felipe.

SECTION 38. When the National Anthem is played at a public gathering, whether by a band or by singing or both, or reproduced by any means, the attending public shall sing the anthem. The singing must be done with fervor.

As a sign of respect, all persons shall stand at attention and face the Philippine flag, if there is one displayed, and if there is none, they shall face the band or the conductor. At the first note, all persons shall execute a salute by placing their right palms over their left chests. Those in military, scouting, citizens military training and security guard uniforms shall give the salute prescribed by their regulations. The salute shall be completed upon the last note of the anthem.

The anthem shall not be played and sung for mere recreation, amusement or entertainment purposes except on the following occasions: a) International competitions where the Philippines is the host or has a representative;

b) Local competitions;

c) During the “signing off” and “signing on” of radio broadcasting and television stations;

d) Before the initial and last screening of films and before the opening of theater performances; and

e) Other occasions as may be allowed by the Institute. SECTION 39. All officials and employees of the national and local government, and any agency or instrumentality thereof, including government-owned or controlled corporations, privately-owned entities or offices displaying the national flag and government institutions of learning are hereby directed to comply strictly with the rules prescribed for the rendition of the anthem. Failure to observe the rules shall be a ground for administrative discipline.

CHAPTER III: THE NATIONAL MOTTO

SECTION 40. The National Motto shall be “MAKA-DIYOS, MAKA-TAO, MAKAKALIKASAN AT MAKABANSA.”

CHAPTER IV: THE NATIONAL COAT-OF-ARMS

SECTION 41. The National Coat-of-Arms shall have: Paleways of two (2) pieces, azure and gules; a chief argent studded with three (3) mullets equidistant from each other; and, in point of honor, ovoid argent over all the sun rayonnant with eight minor and lesser rays. Beneath shall be the scroll with the words “REPUBLIKA NG PILIPINAS,” inscribed thereon.

CHAPTER V: THE GREAT SEAL

SECTION 42. The Great Seal shall be circular in form, with the arms as described in the preceding section, but without the scroll and the inscription thereon. Surrounding the whole shall be a double marginal circle within which shall appear the words “Republika ng Pilipinas.” For the purpose of placing The Great Seal, the color of the arms shall not be deemed essential but tincture representation must be used.

The Great Seal shall also bear the National Motto.

SECTION 43. The Great Seal shall be affixed to or placed upon all commissions signed by the President and upon such other official documents and papers of the Republic of the Philippines as may be provided by law, or as may be required by custom and usage. The President shall have custody of the Great Seal.

CHAPTER VI: OFFICIAL SEAL AND OTHER HERALDIC ITEMS AND DEVICES

SECTION 44. Any government entity, including the military, may adopt appropriate coat-of-arms, administrative seals, logo, insignia, badges, patches, and banners; and initiate awards, citations, orders or decorations; as may be authorized by Congress or the Office of the President.

SECTION 45. Such heraldic devices and items shall be filed with the Institute for recording and evaluation as to precedence, design, customs and traditions. The Institute shall promulgate the corresponding rules and regulations which shall be submitted for approval to the Office of the President or to Congress.

SECTION 46. All government offices including the military are hereby ordered to purchase all heraldic items and devices from manufacturers accredited and authorized by the Institute. Such items and devices shall be subject to inspection by the purchasing agency’s internal inspector and the COA representative using the design and specifications approved by the Office of the President or by the Congress, through the Institute.

SECTION 47. No government official or employee shall accept any order or decoration from any foreign government without the consent of Congress, and without the prior evaluation and documentation of such order or decoration by the Institute.

CHAPTER VII: PENALTIES

SECTION 48. Failure or refusal to observe the provisions of this Act; and any violation of the corresponding rules and regulations issued by the Office of the President, shall after proper notice and hearing, shall be penalized by public censure which shall be published at least once in a newspaper of general circulation.

The Department of Education, Culture and Sports and the Commission on Higher Education, upon the recommendation of the Institute and after proper notice and hearing, shall cause the cancellation of the recognition or permit of any private educational institution which fails or refuses to observe the provisions of this Act for the second time.

SECTION 49. The Department of Education, Culture and Sports (DECS) and the Commission on Higher Education shall ensure that the National Anthem, as adopted by law, shall be committed to memory by all students of both public and private educational institutions, and performed during the flag ceremony conducted in accordance with the rules and regulations issued by the Office of the President. In addition, they shall make available the vocal, piano or band scores of the National Anthem, as adopted by law, to all private and public schools, as well as the general public.

SECTION 50. Any person or juridical entity which violates any of the provisions of this Act shall, upon conviction, be punished by a fine of not less than Five thousand pesos (P5,000) nor more than Twenty thousand pesos (P20,000), or by imprisonment for not more than one (1) year, or both such fine and imprisonment, at the discretion of the court: Provided, That for any second and additional offenses, both fine and imprisonment shall always be imposed: Provided, further, That in case the violation is committed by a juridical person, its President or Chief Executive Officer thereof shall be liable.

CHAPTER VIII: COMMON PROVISIONS

SECTION 51. The Institute shall issue the necessary rules and regulations to implement the provisions of this Act within ninety (90) days after effectivity. The Institute shall submit its rules and regulations to the Office of the President and the Congress of the Philippines.

SECTION 52. The Institute shall also be responsible for the strict enforcement of the provisions of this Act. It may call upon any government department, agency, office, or government instrumentality, including government corporations, and local government units, for such assistance as it may deem necessary for the effective discharge of its functions under this Act.

SECTION 53. Separability clause. – If any provision, or part hereof, is held invalid or unconstitutional, the remainder of this Act not otherwise affected shall be valid and subsisting.

SECTION 54. Repealing clause. – Any law, presidential decree or issuance, executive order, letter of instruction, administrative order, rule or regulation contrary to, or inconsistent with, the provisions of this Act is hereby repealed, modified, or amended accordingly.

SECTION 55. Effectivity. – This Act shall take effect fifteen (15) days from the date of its publication in the Official Gazette or in at least two (2) newspapers of general circulation.

Approved: February 12, 1998

Time and Stress Management for Effective Job Performance

@ only P999+VAT per seminar, per participant

Seminar #1: Time Management for Effective Job Performance
Date and Time: July 8, 2011 (8:30am-12:30pm)
Venue: New Horizon Hotel, Mandaluyong City

Business Professionals need to understand that time is the most important resource that they need to manage and maximize.
However, time is also the most misused and mismanaged element in today's world.

This seminar presents practical tips and frameworks that will help you develop a time management technique that works for you.
Key concepts will be presented that will help you gain insights on how to create a time management action plan that is tailor-fitted to your own busy lifestyle.

Who this seminar is for: Business Professionals who want to maximize their time-use

Module I - Analyzing your Time Management Profile

A. Understanding How you Use and Misuse Time
1. The Essence of Time Management
2. Why it's difficult to GET more time
3. Analyzing your Time-Use System

B. Analyzing your Time Management Problems
1. Scope and Focus
2. Time Waste vs. Time Efficiency
3. Lack of Planning and Scheduling
4. Unrealistic Time Estimates
5. Forgetting you are Human

Module II - Practical Time Management Tips

A. Covey's 4 Quadrants of Activities
1. Urgent and Important
2. Not urgent but Important
3. Urgent but not Important
4. Not urgent and not important

B. Overcoming Time Wasters and Obstacles
1. Procrastination
a. Understanding why we procrastinate
b. Tips on Motivating yourself to Act Now
2. Managing Frustrations and Rejections
a. Changing your Mindset about Negative People and Events
b. How to win over emotional distress
3. Interruptions
a. Analyzing the effect of interruptions on your performance
b. Saying NO without being offensive
c. Setting boundaries and standards to manage interruptions
4. Stress and Burnout
a. Analyzing the Root Cause of your Stress
b. Managing your Stress instead of Stress managing you

Module III - Time Management Action Planning

A. Identifying where Time Management Changes should be implemented
B. Specifying Actions to Manage your Time
C. Analyzing what worked and what didn't
D. Getting Rid of the Excuses
E. Resolving and Correcting your Identified Time Management Issues

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Seminar #2: Managing Stress for Improved Performance
Date and Time: July 8, 2011 (1:30pm-5:30pm)
Venue: New Horizon Hotel, Mandaluyong City


Stress has become one of the biggest hurdles that people face in their daily lives. According to experts, stress occurs
when people perceive the "demands and pressures they undergo to exceed their capacity to overcome them."
In order for stress management training to be effective, we need to realize that stress involves how we react our own
internal reaction to external stressors. We all don't react to the same thing the same way, and human reactions are always
based on the choices we make.

This stress management training seminar answers that question and provides concrete, how-to strategies that can be
applied by the participants in the workplace and personal lives to regain and sustain balance. The end-result is a more
effective and efficient person that can hurdle the pressures of work and personal challenges that are encountered each day.

Module I - Understanding Stress
A. The Cost of Stress: How does it affect you?
1. The Downside of Stress
2. Effects of Stress that go disregarded
B. Your Stress Reality Check: How stressed are you?

Module II - The Anatomy of Stress
A. What is stress?
1. Stress defined
2. Types of Stress
a. Eustress
b. Distress

B. The Symptoms of Stress
1. Confusion
2. Burn-out
3. Physical and Mental Fatigue
C. What Causes your Stress?
1. Self-Created Pressures
2. Work Pressures
3. Life Pressures
D. The Common Stressors
1. Fears
2. Worries
3. Anger
4. Doubts

Module III - Managing your Stress
A. Analyzing the Root Causes of your Stress
1. Inadequate Time Management
2. Stress-causing Activities
3. Procrastination
4. Poor Prioritization
B. Stress Management Techniques
1. Short-term Stress Reduction
a. Mental Techniques
b. Physical Techniques
2. Long-term Stress Reduction
a. Attitude Change
b. Health, Nutrition and Exercise

Module III - Creating a Less Stressful Life

A. Goal setting and Prioritization
B. Taking Control of your Life
C. Planning and Organizing Tips

The BEST Rate of P999+VAT per participant, per seminar will be applied for reservations made until May 30, 2011 and paid within the assigned due date.

The P1499+VAT per participant, per seminar rate will be applied for reservations made starting May 31, 2011 and paid within the assigned due date.

The P1, 699+VAT per participant, per seminar rate will be applied for reservations made starting June 17, 2011 and paid within the assigned due date and P1, 999+VAT per participant, per seminar will be applied for on-site payments.

For more information, please call:
TRAINING for LESS
524-4488 / 524-4565
seminars@trainingforless.ph
WWW.TRAININGFORLESS.PH

Never give up

"Never, never, never give up!" ~ Winston Churchill

"Our greatest glory is not in never failing, but in rising up every time we fail." ~ Ralph Waldo Emerson

"When you feel like giving up, remember why you held on for so long in the first place." ~ Unknown

"Between you and every goal that you wish to achieve, there is a series of obstacles, and the bigger the goal, the bigger the obstacles. Your decision to be, have and do something out of the ordinary entails facing difficulties and challenges that are out of the ordinary as well. Sometimes your greatest asset is simply your ability to stay with it longer than anyone else." ~ Brian Tracy

"Don't be discouraged. It's often the last key in the bunch that opens the lock. " ~ Unknown

"Saints are sinners who kept on going." ~ Robert Louis Stevenson

"It's not that I'm so smart, it's just that I stay with problems longer." ~ Albert Einstein

"Never give up on what you really want to do. The person with big dreams is more powerful than one with all the facts." ~ Unknown

"It does not matter how slowly you go so long as you do not stop. " ~ Confucius

"When the world says, "Give up," Hope whispers, 'Try it one more time.' " ~ Unknown

"Wars are not won by evacuations." ~ Winston Churchill

"Keep on going, and the chances are that you will stumble on something, perhaps when you are least expecting it. I never heard of anyone ever stumbling on something sitting down." ~ Charles F. Kettering

"Never consider the possibility of failure; as long as you persist, you will be successful." ~ Brian Tracy

"Perseverance is a great element of success. If you knock long enough and loud enough at the gate, you are sure to wake up somebody." ~ Henry Wadsworth Longfellow

From http://www.inspirationalspark.com/not-giving-up-quotes.html

Reducing Overload Stress Workshop

When: May 6, 2011 (8:30am-5:30pm)
Where: Mandarin Oriental Hotel, Makati

STATUS: CONFIRMED
Available Seats: 9

Workshop Overview

In today's complex and fast-paced work environment, Supervisors are exposed to a constant barrage of pressure from top management, fellow Supervisors, Subordinates, customers, and suppliers. Indeed, medical research studies have shown that corporate executives including Supervisors are severely vulnerable to the damaging effects of unregulated and uncontrolled overload stress. Hence, Supervisors must have the skills set and the right attitude to achieve and maintain an optimal level of stress.

This workshop will develop a cohesive set of mental, behavioral, and psychomotor skills for the participants to reduce their work-related overload stress. Specifically, the participants will gain skills in detecting of the early warning symptoms of stress overload, classifying stress, defining the basic components of stress, isolating sources of the stressor, planning specific interventions to control stress, and monitoring the effectiveness of these interventions.

Target Participants

Key Supervisors

Instructional Methods

Lectures. Mental skills tests. Experiential activities.

Workshop Outline

I. Workshop Introduction

II. Reducing Overload Stress Framework
A. Definition
B. Key Principles
C. Short-Term And Long-Term Benefits
D. Job Performance-Stress Level Curve
1. Optimal
2. Under load
3. Overload
E. Overload Stress Reduction Process
1. Diagnosis
2. Intervention Planning
3. Implementation
F. Dangers of Mismanaged Stress

III. Diagnosis: Symptoms Identification
A. Symptoms Types
1. Physical Symptoms
2. Mental Symptoms
3. Emotional Symptoms
4. Behavioral Symptoms
B. Symptoms-Stress Zones Classification
1. Alarm Zone
2. Panic Zone
3. Burnout Zone
C. Symptoms Ranking
D. Symptoms Profile Worksheet

IV. Diagnosis: Stressors Identification
A. Stressors Identification
B. Preliminary Stressors Ranking
C. Stressors Profile Worksheet
D. Cause-Effect Analysis Worksheet
E. Final Stressors Ranking

V. Intervention Planning: Strategy Selection
A. Dismiss A Given Stressor
B. Compete With A Given Stressor
C. Resolve The Issue With A Given Stressor
D. Avoid A Given Stressor
E. Accept The Presence Of A Given Stressor
F. Stressor-Strategy Worksheet

VI. Intervention Planning: Techniques Selection
A. Physical Techniques
1. Sea Turtle Journey
2. Symphony Conductor
3. Free Body Movement
4. Mother Earth Connection
B. Mental Techniques
1. Guided Imagery
2. Passive Meditation
3. Dynamic Meditation
4. Personal Beliefs Modification
C. Emotional Techniques
1. Numerical Emotions
2. Forgiveness Journey
3. Personal Values Modification
4. Mascaras Modification
D. Social Networking Techniques
1. New Supportive Friends List Preparation
2. Toxic Friends Black List Preparation
3. Present Supportive Friends Maintenance
4. Dreams Exchange
E. Spiritual Techniques
1. Inner Child Journey
2. Spiritual Helpers Connection
3. Dream Symbols Meditation
4. Life/Map Interpretation

VII. Intervention Planning: Program Development
A. Proactive Work Day Plan
B. Proactive Weekend Plan
C. Techniques Sequencing Preference
D. Techniques Application Scheduling
E. Motivational Factors
F. Monitoring Results
G. Plan Modification Guidelines

VIII. Workshop Integration

Master Trainer

Norman Goss is the first and only recipient of the prestigious Washington SyCip Award from SGV & Co. in Applied Training Technology because of his exceptional competence in conducting information technology and management development courses in major countries across Asia. He has over 25 years experience in designing and conducting corporate training courses to more than 550 leading business organizations in the Philippines, Malaysia, Indonesia, Vietnam, Kuwait, and China.

Norman is the premier behavior-based corporate trainer in Asia whose landmark research in Filipino-based belief modification has made his training courses achieve measurable performance increase in the workplace. He completed his Top Management Program from the Asian Institute of Management and has served as a Faculty in various universities including the University of the Philippines and De La Salle University. In 1990 he served as the Executive Director of SGV-DDI, a firm associated with Development Dimensions International, Incorporated, the world’s leading provider of management leadership training solutions. He also served as Corporate Planning Manager, Southern Philippines Development Administration where he received Exemplary Service Award for his outstanding contribution in the preparation of a five-year strategic plan. He is a past president of the Philippine Society for Training and Development.

Norman is currently the Executive Vice President for Global Operations of HarryPound Consultants Inc.

Rates per participant:
P7, 500 + VAT starting March 22, 2011 and paid within the assigned due date
P8, 500 + VAT for on-site payments

FREE 1 SEAT for every 5 seats availed.
* Rate for five seats availed will be based on actual date of payment.
*10% discount no longer applicable.

Transcript of Commencement Speech at Stanford given by Steve Jobs

Got this from my inbox. I searched and sufficiently convinced that this is authentic. An interesting read on how to live our lives. I particularly like the stay hungry, stay foolish part.

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I am honored to be with you today at your commencement from one of the finest universities in the world. I never graduated from college. Truth be told, this is the closest I've ever gotten to a college graduation. Today I want to tell you three stories from my life. That's it. No big deal. Just three stories.

The first story is about connecting the dots.

I dropped out of Reed College after the first 6 months, but then stayed around as a drop-in for another 18 months or so before I really quit. So why did I drop out?

It started before I was born. My biological mother was a young, unwed college graduate student, and she decided to put me up for adoption. She felt very strongly that I should be adopted by college graduates, so everything was all set for me to be adopted at birth by a lawyer and his wife. Except that when I popped out they decided at the last minute that they really wanted a girl.

So my parents, who were on a waiting list, got a call in the middle of the night asking: "We have an unexpected baby boy; do you want him?" They said: "Of course." My biological mother later found out that my mother had never graduated from college and that my father had never graduated from high school. She refused to sign the final adoption papers. She only relented a few months later when my parents promised that I would someday go to college.

And 17 years later I did go to college. But I naively chose a college that was almost as expensive as Stanford, and all of my working-class parents' savings were being spent on my college tuition. After six months, I couldn't see the value in it. I had no idea what I wanted to do with my life and no idea how college was going to help me figure it out. And here I was spending all of the money my parents had saved their entire life. So I decided to drop out and trust that it would all work out OK. It was pretty scary at the time, but looking back it was one of the best decisions I ever made. The minute I dropped out I could stop taking the required classes that didn't interest me, and begin dropping in on the ones that looked interesting.

It wasn't all romantic. I didn't have a dorm room, so I slept on the floor in friends' rooms, I returned coke bottles for the 5¢ deposits to buy food with, and I would walk the 7 miles across town every Sunday night to get one good meal a week at the Hare Krishna temple. I loved it. And much of what I stumbled into by following my curiosity and intuition turned out to be priceless later on. Let me give you one example:

Reed College at that time offered perhaps the best calligraphy instruction in the country. Throughout the campus every poster, every label on every drawer, was beautifully hand calligraphed. Because I had dropped out and didn't have to take the normal classes, I decided to take a calligraphy class to learn how to do this. I learned about serif and san serif typefaces, about varying the amount of space between different letter combinations, about what makes great typography great. It was beautiful, historical, artistically subtle in a way that science can't capture, and I found it fascinating.

None of this had even a hope of any practical application in my life. But ten years later, when we were designing the first Macintosh computer, it all came back to me. And we designed it all into the Mac. It was the first computer with beautiful typography. If I had never dropped in on that single course in college, the Mac would have never had multiple typefaces or proportionally spaced fonts. And since Windows just copied the Mac, it's likely that no personal computer would have them. If I had never dropped out, I would have never dropped in on this calligraphy class, and personal computers might not have the wonderful typography that they do. Of course it was impossible to connect the dots looking forward when I was in college. But it was very, very clear looking backwards ten years later.

Again, you can't connect the dots looking forward; you can only connect them looking backwards. So you have to trust that the dots will somehow connect in your future. You have to trust in something — your gut, destiny, life, karma, whatever. This approach has never let me down, and it has made all the difference in my life.

My second story is about love and loss.

I was lucky — I found what I loved to do early in life. Woz and I started Apple in my parents garage when I was 20. We worked hard, and in 10 years Apple had grown from just the two of us in a garage into a $2 billion company with over 4000 employees. We had just released our finest creation — the Macintosh — a year earlier, and I had just turned 30. And then I got fired. How can you get fired from a company you started? Well, as Apple grew we hired someone who I thought was very talented to run the company with me, and for the first year or so things went well. But then our visions of the future began to diverge and eventually we had a falling out. When we did, our Board of Directors sided with him. So at 30 I was out. And very publicly out. What had been the focus of my entire adult life was gone, and it was devastating.

I really didn't know what to do for a few months. I felt that I had let the previous generation of entrepreneurs down - that I had dropped the baton as it was being passed to me. I met with David Packard and Bob Noyce and tried to apologize for screwing up so badly. I was a very public failure, and I even thought about running away from the valley. But something slowly began to dawn on me — I still loved what I did. The turn of events at Apple had not changed that one bit. I had been rejected, but I was still in love. And so I decided to start over.

I didn't see it then, but it turned out that getting fired from Apple was the best thing that could have ever happened to me. The heaviness of being successful was replaced by the lightness of being a beginner again, less sure about everything. It freed me to enter one of the most creative periods of my life.

During the next five years, I started a company named NeXT, another company named Pixar, and fell in love with an amazing woman who would become my wife. Pixar went on to create the worlds first computer animated feature film, Toy Story, and is now the most successful animation studio in the world. In a remarkable turn of events, Apple bought NeXT, I returned to Apple, and the technology we developed at NeXT is at the heart of Apple's current renaissance. And Laurene and I have a wonderful family together.

I'm pretty sure none of this would have happened if I hadn't been fired from Apple. It was awful tasting medicine, but I guess the patient needed it. Sometimes life hits you in the head with a brick. Don't lose faith. I'm convinced that the only thing that kept me going was that I loved what I did. You've got to find what you love. And that is as true for your work as it is for your lovers. Your work is going to fill a large part of your life, and the only way to be truly satisfied is to do what you believe is great work. And the only way to do great work is to love what you do. If you haven't found it yet, keep looking. Don't settle. As with all matters of the heart, you'll know when you find it. And, like any great relationship, it just gets better and better as the years roll on. So keep looking until you find it. Don't settle.

My third story is about death.

When I was 17, I read a quote that went something like: "If you live each day as if it was your last, someday you'll most certainly be right." It made an impression on me, and since then, for the past 33 years, I have looked in the mirror every morning and asked myself: "If today were the last day of my life, would I want to do what I am about to do today?" And whenever the answer has been "No" for too many days in a row, I know I need to change something.

Remembering that I'll be dead soon is the most important tool I've ever encountered to help me make the big choices in life. Because almost everything — all external expectations, all pride, all fear of embarrassment or failure - these things just fall away in the face of death, leaving only what is truly important. Remembering that you are going to die is the best way I know to avoid the trap of thinking you have something to lose. You are already naked. There is no reason not to follow your heart.

About a year ago I was diagnosed with cancer. I had a scan at 7:30 in the morning, and it clearly showed a tumor on my pancreas. I didn't even know what a pancreas was. The doctors told me this was almost certainly a type of cancer that is incurable, and that I should expect to live no longer than three to six months. My doctor advised me to go home and get my affairs in order, which is doctor's code for prepare to die. It means to try to tell your kids everything you thought you'd have the next 10 years to tell them in just a few months. It means to make sure everything is buttoned up so that it will be as easy as possible for your family. It means to say your goodbyes.

I lived with that diagnosis all day. Later that evening I had a biopsy, where they stuck an endoscope down my throat, through my stomach and into my intestines, put a needle into my pancreas and got a few cells from the tumor. I was sedated, but my wife, who was there, told me that when they viewed the cells under a microscope the doctors started crying because it turned out to be a very rare form of pancreatic cancer that is curable with surgery. I had the surgery and I'm fine now.

This was the closest I've been to facing death, and I hope it's the closest I get for a few more decades. Having lived through it, I can now say this to you with a bit more certainty than when death was a useful but purely intellectual concept:

No one wants to die. Even people who want to go to heaven don't want to die to get there. And yet death is the destination we all share. No one has ever escaped it. And that is as it should be, because Death is very likely the single best invention of Life. It is Life's change agent. It clears out the old to make way for the new. Right now the new is you, but someday not too long from now, you will gradually become the old and be cleared away. Sorry to be so dramatic, but it is quite true.

Your time is limited, so don't waste it living someone else's life. Don't be trapped by dogma — which is living with the results of other people's thinking. Don't let the noise of others' opinions drown out your own inner voice. And most important, have the courage to follow your heart and intuition. They somehow already know what you truly want to become. Everything else is secondary.

When I was young, there was an amazing publication called The Whole Earth Catalog, which was one of the bibles of my generation. It was created by a fellow named Stewart Brand not far from here in Menlo Park, and he brought it to life with his poetic touch. This was in the late 1960's, before personal computers and desktop publishing, so it was all made with typewriters, scissors, and polaroid cameras. It was sort of like Google in paperback form, 35 years before Google came along: it was idealistic, and overflowing with neat tools and great notions.

Stewart and his team put out several issues of The Whole Earth Catalog, and then when it had run its course, they put out a final issue. It was the mid-1970s, and I was your age. On the back cover of their final issue was a photograph of an early morning country road, the kind you might find yourself hitchhiking on if you were so adventurous. Beneath it were the words: "Stay Hungry. Stay Foolish." It was their farewell message as they signed off. Stay Hungry. Stay Foolish. And I have always wished that for myself. And now, as you graduate to begin anew, I wish that for you.

Stay Hungry. Stay Foolish.

Thank you all very much.