- Phase 1 -- No new influenza virus has been found in people or animals.
- Phase 2 -- New virus has appeared in animals, but no human cases.
- Phase 3 -- A new strain of animal influenza virus infects humans, but there have not been human-to-human infections.
- Phase 4 -- The new virus passes from person to person, but transmission is limited and confined to a certain location.
- Phase 5 -- There is frequent transmission of the virus between people in a particular place, but it hasn't spread to the rest of the world.
- Phase 6 -- Pandemic. The virus is widespread worldwide.
Tuesday, April 28, 2009
Monday, April 27, 2009
Swine Influenza (swine flu) is a respiratory disease of pigs caused by type A influenza that regularly cause outbreaks of influenza among pigs. Swine flu viruses do not normally infect humans, however, human infections with swine flu do occur, and cases of human-to-human spread of swine flu viruses has been documented. See General Information about Swine Flu.From December 2005 through February 2009, a total of 12 human infections with swine influenza were reported from 10 states in the United States. Since March 2009, a number of confirmed human cases of a new strain of swine influenza A (H1N1) virus infection in the U.S. and internationally have been identified. An investigation into these cases is ongoing. For more information see Human Swine Flu Investigation.
The United States government declared a public health emergency Sunday as the number of identified cases of swine flu in the nation rose to 20.The declaration is part of a "standard operating procedure" that will make available additional government resources to combat the virus, Homeland Security Secretary Janet Napolitano said at the White House.Additional cases of swine flu are expected to be reported in the coming days, added Dr. Richard Besser, acting director of the Centers for Disease Control and Prevention.No one has died in the U.S. from swine flu, officials said Sunday.In New York City, Mayor Michael Bloomberg said eight students at St. Francis Prepatory School in Queens have tested positive for swine flu. More than 100 students at the school were absent with flu-like symptoms last week, he said.State public health officials in Ohio confirmed one case of swine flu on Sunday. There have been seven confirmed cases in California, two in Kansas, and two in Texas, Besser said.The World Health Organization advised all countries to be on the lookout for "unusual" outbreaks of flu, after an emergency meeting Saturday as the seriousness of the outbreak became clear.By Sunday, 81 deaths in Mexico had been deemed "likely linked" to swine flu. Viral testing has confirmed 20 cases, said Dr. Jose A. Cordova Villalobos, Mexico's health secretary.
Wednesday, April 22, 2009
Tuesday, April 21, 2009
Date and Time: May 14, 2009 (8:30am-12:30pm)
Venue: Horizon Hotel, Edsa, Mandaluyong City
Every customer encounter is a possible situation for encountering complaints. Since it is so common, the question is how do we successfully resolve them?
This seminar presents complaint management strategies that will enhance your ability to resolve conflicting views, use key phrases to pacify customers and negotiate well to reach mutually acceptable resolutions.
1. To enhance your ability to effectively deal with complaining customers
2. To develop a complain management system that balances the company's and the customer's objective
3. To gain insights that would develop your confidence and maturity when dealing with difficult situations
4. To learn and apply how to manage customer expectations properly
Seminar #2: Managing Difficult and Demanding Customers
Date and Time: May 14, 2009 (1:30pm-5:30pm)
Venue: Horizon Hotel, Edsa, Mandaluyong City
In business, you cannot predict the type of customer that you will meet, and more importantly, you cannot be discriminatory in serving customers.It is a fact that you will encounter both negative and positive people in your daily work. The challenge is on how you turn negative customer incidents into successful encounters.
Experts say that difficult customer situations can be defused if the customers feel they are being treated properly. Therefore, we should not discount the difficult customers because they are also potentially good customers that are worth saving.
Dealing effectively with difficult customers will benefit you as well as your organization. It takes real skill to be successful with challenging customers and in the process boost your confidence and interpersonal skills.
1. To develop insights on what makes customers difficult and what might be driving their behavior
2. To improve your ability to interact with different types of difficult customers
3. To develop a framework on how to deal with customers in complicated situations
4. To formulate a practical action plan on preparing yourself for problematic customer encounters
Summer is not only a good time to go on vacations. It is also a perfect time to learn new skills that you can use for the rest of the year. As they say, prepare for the rainy season.