Professional Collection Skills Enhancement Workshop

When: August 10, 2010 (8:30pm-5:30pm)

Where: Mandarin Oriental Hotel, Makati

How effective are your people in encouraging clients to pay their debts on-time and in full?

A collector's job is to encourage clients to pay their debts on time and in full. However, some collectors tend to focus on their own objectives of getting the payment and forgetting that collection depends a lot on how clients feel about them. If the collection mode is centered on forcing and demanding clients to pay, this can turn out to be counterproductive for both the company and the collector.

This seminar teaches key collection approaches that emphasize the importance of effective communication skills and a systematic, professional approach for gaining a debtor's confidence and commitment to pay.
What makes this seminar different?

This program stresses the "How-To's" on key collection communication and skills collectors must master if they are to be successful in the field. More importantly it was designed based on realistic Philippine collection situations that assure applicability.

It combines serious instruction with practical tools that provides choices to participants on appropriate collection behavior and responses to motivate clients to pay. This proven training approach provides a stimulating learning experience as proven by thousands of people who have attended Collection seminars provided by The Harry Pound Company.

What are this seminar's objectives?
1. To help the collectors develop a more holistic understanding of the collection process - both from their side as well as the debtors
2. To present tools that combines effective customer service with collection activities to ensure better client-collector relationships
3. To learn how to prevent and manage collection problems and situations professionally
4. To know the basics of collection negotiation and managing the outcome for the good of the company

Who is this seminar for?

This seminar is applicable to all collectors who would like to enhance their skills in managing their collection activities.

For new collectors this seminar presents critical concepts and tips that would be truly helpful in developing their confidence and commitment to perform their jobs well.

For experienced collectors this program would be a good refresher course for learning new skills in the field of collection.

Rates per participant:

P7,500 starting July 6, 2010 and paid within the assigned due date

P8, 500 for onsite payments

Get 10% discount when you register online. Log on to www.harrypound.com and see the schedules section.