Workshop: Problem Accounts Handling and Negotiations for Credit and Collection Professionals
Date: June 16, 2010 (8:30am 5:30pm)
Venue: Mandarin Oriental Hotel, Makati
Seats Available: 11
Successful debt collection is becoming a crucial business imperative, especially during a sliding economy. More and more debts are becoming harder to collect, even from the low risk clients that we used to serve. Good collectors should possess a fairly consistent set of skills. However, one skill stands out as perhaps the most valuable attribute of all effective collectors and that is: the mastery of negotiating.
Like all collection skills, it can be developed with the help of some clear thinking, discipline and, above all, practice. This is the objective of this seminar.
Collecting the money owed by debtors to your company can be frustrating. This is true especially if you're not familiar with strategies and tactics that may help get the results you need and still maintain the positive reputation and credibility of your company.
What you will learn:
1.How to analyze the possible root causes of problem accounts
2.How to assess your next-step actions on how to deal with these problem accounts
3.How prepare a debt negotiation plan
4.How to manage the phases of debt negotiation
5.How to deal with the positive and negative debt negotiation outcomes
Who this seminar is for:
This seminar is for Credit and Collection professionals as well as Sales professionals and other employees who are involved in the debt collection and negotiation processes.
*Get 10% off when you register online. Log on to www.harrypound.com and see schedules section.
Rates per participant:
P7, 500+VAT starting April 30, 2010 and paid within the assigned due date
P8, 500+VAT for on-site payments
FREE 1 SEAT for every 5 seats availed.
* Rate for five seats availed will be based on actual date of payment.
*10% discount no longer applicable.